Your privacy matters to us. This policy explains exactly how phgcash collects, uses, stores, and protects your personal information when you use our platform.
phgcash takes data privacy seriously. Here are the core principles that guide how we handle your personal information.
phgcash uses industry-standard SSL encryption and secure data storage protocols to protect your personal and financial information from unauthorized access at all times.
We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only where required by law or to deliver our services.
Filipino players have the right to access, correct, and request deletion of their personal data held by phgcash, subject to applicable legal and regulatory obligations.
phgcash is clear about what data we collect and why. We only gather information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience.
phgcash complies with Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), and operates within the PAGCOR licensing framework.
We use cookies to improve your experience on phgcash. You can manage your cookie preferences at any time through your browser settings without affecting core platform functionality.
phgcash ("phgcash," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access and use the phgcash website, mobile platform, and related services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how phgcash collects, uses, stores, discloses, and protects your personal information in connection with your use of the Platform.
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the phgcash Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
phgcash acts as the data controller for personal information collected through the Platform. As data controller, phgcash determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws.
If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.
When you register an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the phgcash Platform, you may provide us with the following categories of personal information:
When you access and use the phgcash Platform, we automatically collect certain technical and behavioral data, including:
phgcash may receive personal data about you from third-party sources, including:
phgcash processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and manage your phgcash player account, including authentication and security. |
| Identity Verification | To verify your identity, age (21+), and eligibility to use the Platform in compliance with PAGCOR requirements and Philippine law. |
| Payment Processing | To process deposits, withdrawals, and refunds via GCash, PayMaya, bank transfers, and card payments. |
| Platform Delivery | To provide access to games, live casino, bingo, slots, and all other phgcash Platform features. |
| Customer Support | To respond to your inquiries, resolve disputes, and provide 24/7 live chat and email support. |
| Responsible Gaming | To monitor gaming behavior, enforce deposit and loss limits, and administer self-exclusion requests. |
| Legal Compliance | To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws. |
| Fraud Prevention | To detect, investigate, and prevent fraudulent activity, bonus abuse, and unauthorized account access. |
| Platform Improvement | To analyze usage patterns, conduct research, and improve the performance, security, and features of the phgcash Platform. |
| Marketing | To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted by law. |
phgcash processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phgcash does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis:
We engage trusted third-party service providers to assist in delivering the phgcash Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, PESONet), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and AML screening services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws.
phgcash may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or substantially all of phgcash's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
phgcash may share your personal data with other third parties where you have provided explicit consent for such sharing.
phgcash retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, phgcash will securely delete or anonymize your personal data in accordance with our data disposal procedures.
phgcash implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phgcash will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
While phgcash takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying phgcash immediately if you suspect unauthorized access to your account.
Cookies are small text files placed on your device when you visit the phgcash Platform. They help us recognize your device, remember your preferences, and improve your overall experience. phgcash also uses similar tracking technologies such as web beacons and local storage.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phgcash Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phgcash:
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 13. phgcash will respond to verified requests within thirty (30) days, subject to any applicable legal exemptions.
21+ The phgcash Platform is strictly intended for adults aged 21 years and above, as required under Philippine law. phgcash does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the phgcash Platform or provided us with personal data, please contact our support team immediately at [email protected] so that we can take appropriate action.
phgcash reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the phgcash Platform following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phgcash, please contact our Data Protection Officer through the following channels:
For complaints or concerns that cannot be resolved directly with phgcash, you may contact the National Privacy Commission of the Philippines through their official government channels.
Your data is protected. Your experience is our priority. Join thousands of Filipino players enjoying slots, live casino, bingo, and more with confidence.
21+ Gambling is strictly for adults aged 21 and above. Please play responsibly.